Shipping policy

Shipping Terms

I take great care to ensure your artwork arrives safely and in perfect condition. Below, you'll find detailed information about how I package and ship orders, as well as estimated delivery times and costs.

Packaging

  • Paintings: All original paintings are carefully wrapped in acid-free paper to protect the artwork, followed by bubble wrap for additional cushioning. The painting is then backed with suitable cardboard for support during shipping, ensuring it arrives in pristine condition.
  • Art Prints:
    • Prints up to A4 size are shipped flat in sturdy flat mailers, ensuring that they stay safe and secure during transit.
    • Larger prints (over A4 size) are shipped in durable tubes to prevent any damage or creasing during delivery.
    Every order will also include a thank you note from me, along with a business card unless you request otherwise.

Processing Time

I aim to process and ship orders within 3 business days. Custom or commissioned artwork may take longer depending on the specific project, and I will keep you updated throughout the process.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the size of the order. You’ll see the final shipping cost before you complete your purchase.

Estimated Delivery Times

  • UK Orders: Delivery typically takes 3-10 days from the date of dispatch.
  • International Orders: International shipping times can vary, but typically take 14 days. Please note that delivery times may be extended due to customs processing or other delays beyond my control.

Customs Duties and Taxes (International Orders)

For international orders, please be aware that customs duties, taxes, or fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer, so please check your local customs office for more information if needed.

Lost or Damaged Items

I do my best to ensure your artwork is packaged securely, but if your item arrives damaged, please contact me within 7 days of receiving it with photos of the damage. I will work with you to replace the item or issue a refund, depending on the situation.

If your order has not arrived within the estimated delivery time, please contact me and I will investigate with the shipping carrier.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information (where available) so you can follow your package’s journey.

Special Requests

If you have any specific shipping requests—such as faster delivery options or gift packaging—please get in touch with me at [your email] before placing your order, and I’ll do my best to accommodate.